Managed Security Services

As a MSP NetBoss provides managed services involving outtasking the responsibility for maintaining and delivering our infrastructure and cybersecurity solutions for our customers.
The goal is to enhance efficiency, ensure continuous support, and allow businesses to focus on core operations while relying on the expertise of NetBoss for their infrastructure and cybersecurity knowledge.

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Service Offering and Scope

Infrastructure Management

We are monitoring and managing your end-point devices from a hardware, software/OS, behavior and application perpective as well as implementing the right access controls through ZTNA architectures.

Intelligent Asset Management

We manage and monitor our cyber exposure management platform to help our customers to secure, protect and manage their assets around the world in real time. We manage all physical and virtual assets – from the ground to the cloud – ensuring our customers entire attack surface is both defended and managed in real time.

Intelligent Autonomous Pentesting

With our autonomous intelligent pentest we are able to continuously chain together misconfigurations, dangerous product defaults, exploitable CVE’s, ineffective security controls, and harvested credentials. Customers can then see the combined security issues across hosts together into an easy-to-understand attack path. We manage and monitor potential security risks and can provide rapid incident response to our customers.

Helpdesk and Support

Providing 24/7 technical support for our customers through various channels such as chat, phone and support tickets.

Cloud Services

For our (ZTNA) infrastucture services we can provide our customers with a ‘pure’ Dutch-Based cloud solution managing your cloud-based infrastructure and services, including provisioning, scaling, and performance optimization.

Compliance and Reporting

For of our services delivered we provide our customers with detailed reporting and realtime (customized)dashboards to help our customers that their IT operations comply with relevant regulations such as GDPR, NIS2, HIPAA, or PCI DSS.

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Service-Level Agreements (SLAs)

As a MSP, NetBoss operates within a framework defined by SLAs/XLAs, which outline:

Performance Metrics: Uptime, response time, and resolution time guarantees.
Availability: 24/7 support and monitoring.
Scalability: Ability to scale services as the business grows.
Accountability: Clear guidelines on responsibility and liability in case of service disruptions.

Proactive Monitoring and Maintenance

As a MSP, NetBoss focus on proactive Infrastructure and Cybersecurity management through:

Continuous Monitoring: Real-time tracking of systems to identify issues before they impact the business.
Patch Management: Applying regular updates to software, firmware, and systems to ensure security and performance.
Automated Responses: Using automation to address routine tasks like patching or configuration changes, improving efficiency and reducing human error.

Cost Management and Predictability

Managed services typically operate on a subscription-based pricing model, providing:

Predictable Costs: Monthly or annual pricing based on the level of service and infrastructure managed.
Reduced Capital Expenditure: Shifting IT expenses from capital (hardware, software) to operational expenses.
Efficiency Gains: Reduced downtime and more efficient use of IT resources lower operational costs.

Enabling businesses to enhance

Our Managed services enable businesses to enhance their IT capabilities without the need for extensive in-house infrastructure or expertise. By providing scalable, cost-effective, and reliable IT.Cybersecurity solutions, we help organizations maintain competitiveness, security, and operational efficiency while allowing internal teams to focus on strategic growth and innovation.